Revenue Cycle Management (RCM) should be the financial engine of your practice. But for many providers, it feels more like a roadblock. Denials, burnout, and blind spots don’t just create headaches - they cost real money and impact patient care.


📘 The Big Picture

Every practice deals with RCM challenges, but three issues stand out across the industry:

  1. High denial rates
  2. Staff burnout
  3. Lack of transparency

Here’s why they matter - and how to solve them.


❌ Challenge #1: High Denial Rates

📉 Up to 20% of claims are denied, often for preventable reasons like eligibility errors or missing info. Every denial means delayed cash and wasted staff time.

The Fix
Implement pre-submission quality checks. At Hopeworks RCM, we focus on clean claim submission and rapid denial resolution—cutting denials before they hit your bottom line.

Benchmarks to aim for:

  • Denial rate under 5–8%
  • Clean claim rate of 95%+

3 RCM Challenges Section break

😓 Challenge #2: Staff Burnout

Your staff should focus on patients—not chasing claims or untangling billing exceptions. But when financial tasks pile up, errors and turnover rise.

The Fix
Outsource the most draining work. Hopeworks RCM supports the complex, exception-heavy processes that AI and auto-posting can’t fully replace:

  • 🧾 Complex claim follow-up
  • 💵 Cash posting exceptions (EOB mismatches, split payments, missing info)
  • 🏥 Credentialing new providers (90–120 day timelines directly impact revenue)
  • 💳 Credit balance clean-up (must be resolved within 30 days to stay compliant)

By handling the hard stuff, we free your staff to do what they do best—deliver outstanding patient care.


🔍 Challenge #3: Lack of Transparency

Many practices operate blind—without visibility into denials, collections, or payer trends. Without clear data, it’s impossible to forecast or improve.

The Fix
Hopeworks RCM builds dashboards and reports that track:

  • Days in A/R (target: <40 days)
  • Denial reasons by payer
  • Net collection rate (target: 95%+)
  • Credit balance trends

With clear, transparent data in front of you, you can act faster and make confident decisions.


🌟 Micro-Story

As part of our training program, our team works daily on insurance verification and patient registration scenarios with strict accuracy standards. Each entry is audited using cross-checks and VLOOKUP validation to catch errors quickly, and every team member is expected to meet a daily production goal. This combination of speed and quality control helps our analysts build the habits that prevent denials before claims are ever submitted.


🌍 Why It Matters

Each of these challenges doesn’t just affect cash flow—they impact provider morale and patient experience. With the right partner, they’re solvable. Hopeworks combines expert RCM services with a social mission: training and employing young professionals who deliver measurable results while creating over $4.2M in new wages annually for underrepresented communities.


🚀 Call to Action

Don’t let denials, burnout, and blind spots hold your practice back.👉 Schedule a discovery call with Hopeworks RCM to see how your revenue cycle stacks up against industry best practices.

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808 Market St.,
Camden, NJ 08102
(856) 365-4673
Hopeworks is a 501(c)(3) non-for-profit organization, EIN: 31-1660671.
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